Sophia
Jul 22, 2016 В· 9 min read
America could have had the home loan crisis of 2009, but 2016 will forever drop as the 12 months the in which the home loan devil knocked within my entry way.
I experienced zero issues with my mortgage business for 3 years. re Payments withdrawn and compensated on time every solitary thirty days. Until, 1 day, that every changed. Out of the blue i came across myself in a 4 battle between two companies,neither being my mortgage company, LoanCare LLC, and Equity Accelerator month.
All of it were only available in might 2016, once I recieved a page from my mortgage company “Freedom Mortgage that is current”. The page dated might 8th, installment loans online no credit check Massachusetts 2016, stated:
“The servicing of your morgage loan happens to be moved from LOANCARE, LLC to Freedom Mortgage Corporation effective May 3, 2016. All payments starting might 3, 2016 must certanly be made payable to Freedom Mortgage Corporation…”
I will be unmistakenly skeptical with every thing, plus in this minute We permitted my doubt to steer my actions. The page supplied a 1–800 quantity to LoanCare, LLC that we phoned and straight away recieved a recording stating “If you will be a Freedom Mortgage owner, please call 1–800…. for customer support.” Hmmm… ok, well, Bing will fix this telephone number issue.
Thus I called the true quantity listed on LoanCare, LLC’s website. Interesting sufficient, the number went no where except a generic answering service.
With sketpticism in my own front side pocket and many years of better judgement within my back, I made a decision to phone Freedom Mortgage right to verify this change that is drastic. The representative in thier cool, overworked tone, confirmed we necessary to go surfing to create direct re re payments and reassured me personally all payments through LoanCare, LLC would cease.
Skeptisim +1, Customer Care Rep -1
I made a decision to attend a couple weeks just to be sure my bimonthly paymetns through LoanCare ceased. Needless to say, along with symptoms that are bad-luck-betty my bank declaration revealed LoanCare withdrawing on May 1st, and May 15th. I knew this isn’t likely to be an item of pie.
Therefore I phoned right back Freedom Mortgage. Undoubtedly their customer care reps would understand where my cash ended up being! But again, I happened to be told LoanCare LLC would issue me a “refund check”. The situation resembled me being a girl that is little praying to Jesus would really bring me personally the pony i usually desired. That’s exactly how works that are praying appropriate?
Being the great United states, I didn’t would like a payment that is deliquent my record thus I skeptically put up direct re payments with Freedom Mortgage. This time around, once per month. I happened to be told i possibly could maybe not do bimonthly re payments until my account had been compensated ahead a month that is full. Um, ok..what about that additional $1300 LoanCare withdrew from my account?
Pray for that pony, Ann..just pray.
We waited. Weeks went by and I also got busy. Life as an instructor at the conclusion for the college year delivered me personally down a tunnel that is vast of forward without breathing that no body desires to entail.
Then on July 5th, 2016, we wake to a text notification from my bank. Your bank account happens to be over withdrawn.
“Oh crap..it’s terrorism!”
No, it’s just LoanCare, LLC.
Customer care Rep Honesty and Helpfulness -10
That loanCare is found by me, LLC was in fact withdrawing bimonthly re payments of $686 from my account since might 2016. That is simultaneously occuring while my direct home loan repayments where prepared by Freedom Mortgage. Now, that is why i really couldn’t manage to replace my hole-ridden undies!
We call my bank immdiately and commence a dispute. After a couple of hours of gruiling documents and numb ear, the agent informs me it’ll be okay. (I’ve heard that someplace before…hmmm)
Customer service rep 0
I become determined to obtain the true quantity to LoanCare LLC. We hunt and hunt, finally reaching a functional number. (many of them didn’t go to anything other then a automatic quantity..) The representative name “Justin”, exactly in danger informs me I don’t have actually a free account together with them. It’s been paid in full. I’m irate, “Well then what makes you pulling funds from me personally. ”
“Did you have got an Equity Accelerator system.? in the event that you did, you must close it using them. I can’t assist you to.”