I have already referred one potential loan seeker to him because I was happy with the end result, but the final stages of the process could definitely be improved
Drake was efficient and very responsive at all times of the day. I dealt with Drake exclusively during the pre-approval process, and this went very smoothly. Once it came to finishing the closing financing however, I did not experience the same level of service from other members of the team. The Loan Tracker was a little hard to follow, because the progress went forward and then back once or twice, rather than just progressing forward. Michelle was easy to contact by phone, though, and this helped the process. The biggest problem I had occurred at closing when I received the final closing costs from Drake and was told to be sure to have a specified amount available at closing. I ended up having to write a personal check for this amount and driving it over to the Title Agent’s home that night. This was frustrating. I know I was a more complex case than many, and I appreciated working with Drake with his super-responsiveness. Thanks for the opportunity to comment. Dr. Dot Verbrugge, Medical Director, Intermountain Health Care
Our experience was fantastic! We always received prompt responses to our questions and even though we had some difficulty with prompt submission of required documents and deadlines looming, they went out of their way to make sure we got everything worked out on time. We are enjoying our new home and will ever be grateful for the wonderful service we received from the team. Continuar leyendo «He explained the process clearly and defined timelines and expectations patiently and effectively»